Privacy Policy

Last updated: August 09, 2021.

Freelance Soko Limited (the “Company,” “we” or “us”) is concerned about your privacy. This privacy policy (“Privacy Policy”) explains Company’s policies and procedures regarding the collection, use and disclosure of personal information and data we receive from users of the website we own and operate, namely https://freelancesoko.com (the “Site”, “Website” or “Platform”). This Privacy Policy applies only to information collected through the Site.

Freelance Soko (freelancesoko.com) is a freelance marketplace, serving the Kenyan market, exclusively. You can buy and sell freelance services after registering on the platform. Anyone can buy services, hire freelancers and post their projects as an employer, while they can offer services and bid on available projects as freelancer. Users can configure their account either as employer or freelancers within the dashboard in order to serve their needs.

This Privacy Policy is part of, and incorporated into, our Terms and Conditions.

By visiting this Site, you are accepting the policies and practices described in this Privacy Policy, as such Privacy Policy may be amended from time to time. Each time you visit the Site, you agree and expressly consent to our collection, use and disclosure of the information that you provide as described in this Privacy Policy.

1. Collection of your Personal Information

The information we collect from you assists us in personalizing and improving the experience for Buyers and Sellers of services on the platform. The information may also be used for purposes of verification. Such information includes:

Name and address;

Phone number;

ID number;

Email address;

Payment information;

Information regarding your use of our website may also be obtained through the use of ‘cookies’.

We will not collect sensitive information without your consent and will not collect any such information in a secret or dishonest way.

2. Use of your Personal Information

The primary use of your personal information is for the purposes listed under the heading, Collection of your Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:

Communicate with you;

Screen your orders for potential risk or fraud;

To assist in the development of information technology, systems maintenance and development;

To analyze information for product development, marketing and research purposes and to improve and extend our range of services;

To investigate and resolve complaints concerning the provision of services by us or others associated to us;

Marketing directly to you;

Disclosure of your personal information to any other organization or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention;

Disclosure of your personal information in a manner authorized or required by law;

For compliance with any legislative and regulatory provisions.

3. Disclosure of Your Personal Information

We may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:

We may disclose personal information to third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfillment. This will be done when such disclosure is within your reasonable expectations.

We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with use and disclosure requirements in accordance with our Privacy Policy.

We may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.

We may disclose personal information to avoid an imminent threat to a person’s life or to public safety.

We do not sell or share our customer lists on a commercial basis with third parties.

4. Security information

We shall take reasonable steps to ensure the security of your personal information from such risks as loss or unauthorized access, destruction, use, modification or disclosure of data. We only permit your details to be accessed by authorized personnel.

5. Safe Transmission of your Personal Account Details

We endeavor to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind the Company’s firewalls.

All credit card details and personal information is transmitted using Secure Server Software, the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. We use secure payments system to process credit card payments.

6. Cookies and Other Technologies

We utilize cookies and other technologies to assist us in determining what components of our website are most popular, and to ensure that our online advertising is bringing customers to our products and services. Cookies may also be utilized to study traffic patterns and most importantly, to ensure that your experience in interacting with us is convenient.

We do not typically utilize this information collected for any purpose beyond the scope of this Privacy Policy.

7. Opt-out of Marketing Communications

When you supply us with Personal Information, from time-to-time, you may be asked to indicate whether you are interested in receiving information from us about special offers in connection with the Site and services. Unless you opt- out to receive such communications, we may, from time to time, send you marketing communications.

At any time, you can choose to no longer receive commercial or promotional emails from us by sending us an email. Also, in any promotional email we send, you will be given the opportunity to opt out of receiving such messages in the future by clicking on the link at the bottom of the email that says “unsubscribe.”

8. Children’s Information

The Site is not directed or intended for children under 18 years of age. We do not knowingly collect or solicit Personal Information from individuals under 18 years of age. If we obtain actual knowledge that a user is under 18 years of age, we will take steps to remove that user’s Personal Information from our systems.

9. Amendments to this Privacy Policy

This Privacy Policy may change from time to time. These changes shall be highlighted in this area at the time of amendment.

10. Contact Us

If you have any questions or suggestions regarding privacy or security of our Site, please contact us at: info@freelancesoko.com.